7. Customer change and cancellation fee If the customer wishes to change or cancel their booking at their request, this must be done in writing (e-mail, mail or fax). Any changes or cancellations apply from the day Gaveia d.o.o. receives it and additional charges may be charged. A change includes changing the number of people, the name of the booking holder, or the start and/or end date of service consumption at any time before the service consumption begins. In the event that it is not possible to change the booking and a customer withdraws the confirmed booking, the cancellation conditions listed below apply. A change in the accommodation unit and any changes within 44 days of the start of the booking as well as booking consumption are considered to be the cancellation of the booking. In the event of cancellation of a fixed and confirmed booking accommodation unit, the date of receipt of the written cancellation indicates the reasons for calculating the cancellation fee, as follows: 2. Categorization and description of services The proposed accommodation units are described according to the Agency`s internal classification according to the content and equipment of the accommodation units. The information that customers receive in other outlets does not require Gaveia d.o.o.
to receive more than information published on our website, catalogue or other printed agency material. 3. Accommodation prices Service rates are displayed with each accommodation unit and include the services described outside the booking accommodation unit. The special services of the accommodation unit are not included in the price and customers are therefore charged separately. Accommodation prices are expressed in euros. If you pay with a credit card, it will also be charged in euros. Depending on the customer`s bank price, the total amount (above) may be equal to the amount shown. Gaveia d.o.o. disclaims any responsibility for differences in exchange rates or fees of other banking institutions. Gaveia d.o.o. reserves the right to change reserved prices in the event of a change in accommodation prices by the service provider.
If customers do not comply with the above obligations, they will bear the costs and be held responsible for the damage suffered. After confirmation of the booking, customers are required to compensate the service provider in the event of a disaster for the damage caused on the spot. If a customer has not reached the reserved accommodation unit until the arrival time indicated on the arrival voucher and the start date of the service and has not previously informed Gaveia d.o.o. or the service provider, the booking will be considered cancelled and the cancellation fee will be charged as shown above. In the event that the actual cancellation costs exceed the above costs, Gaveia d.o.o.